Pearl Points

A1. All you need to do is to register yourself on the ahlibank mobile or internet banking. Log in with your username and password and you will be able to access the loyalty platform from the online banking channels.

A2. Yes. You can register yourself at ahlibank online banking and then get single signed on to ahlibank loyalty portal.

A3. No, there is no separate registration or log-in process. You just need to log in to ahlibank’s mobile or internet banking and you will be able to access the loyalty platform.

A4. You can start redeeming your points on ahlibank loyalty platform as soon as they get credited to your account. There aren’t any minimum points balance to start redeeming.

A5. You can view your ahlibank loyalty points account summary in “My Account” section or on the “Profile tab” in the rewards portal.

A1. You can redeem your ahlibank points at more than 700 airlines and more than 700,000 hotels worldwide.

A2. There are no redemption charges for ahlibank points redemptions.

A3. Yes, you can redeem your ahlibank points for family members and friends.

A4. The portal generates an e-Receipt and e-Ticket and sends the same to your registered email ID. This will also be available in My Redemption tab. You may click on the same for viewing or you may choose to email the receipt to your email ID. You can also call ahliconnect on +968 24577177 in case you do not receive the e-Ticket within 24 hours of booking / redemption.

A5. If a confirmation page does not display once you complete your booking, please check for a confirmation under the Redemption section. In case ahlibank rewards have been deducted and you cannot see the purchased product, kindly call us on +968 24577177 and we will be happy to resolve.

A6. Yes, you can book a ticket for one infant per adult on ahlibank loyalty platform. As per the airlines rules, the age of the infant must be below 24 months  on the date of travel. Please make sure that you carry a valid proof-of-age document at the time of check-in. The infant is not awarded a seat on the flight and  have to travel with the accompanying adult.

A7. A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, you will have to re-start the booking process for the additional travellers. Airlines rules apply.

A8. Due to the dynamic nature of airline fares, it may happen that when you confirm the booking after entering passenger details, the seats at your selected fare are sold out leading to increased fare. In case the fare has gone up, you may modify the search and select a cheaper flight.  

A9. The ahlibank loyalty platform does not offer a pre-seating option. However, you can do web check-in for your flights through the airline portal and select your seats before you travel.

A10. You can check-in in three ways:

1. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.
2. You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at the Airline check-in counter for issuance of boarding pass and for baggage drop.
3. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

A11. Please note that airline restrictions on baggage apply to both checked-in bags as well as cabin baggage. Kindly contact the airline directly or visit their website for accurate details regarding baggage limit.

A12. We do not allow children below 12 years to be booked individually. Please contact your airline to create the booking of your child directly with them.

A13. Just login to your account and visit the My Redemption tab. The redemption tab contains your past redemptions. Just click on the relevant link to view your ticket. 

A14. No. The loyalty platform does not support this feature. Please contact the airline directly for such requests.

A15. Please call the number +968 24577177 printed on your redemption receipt (eTicket) to make required amendments such as date and time change,  upgrade or any other changes. Please note that, the airline may charge a fee to amend the tickets. In case of cancellation, we cannot refund the ahlibank points which have been already redeemed.

A1. Most hotels allow additional guests to stay in a room for an extra charge as long as the room does not exceed the maximum number of guests allowed per room. You can directly check with your hotel and they will help you with the request, which is subject to the terms and conditions of the hotel.

A2. When making your booking, select the number of children traveling with you from the ‘Children’ drop-down box. If you select just 1 child, our search will give you the price of a double room with 1 child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guests in your search or contact the hotel when you are travelling. It is subject to the terms & conditions of the hotel.             

A3. Please book your room and contact the hotel at the number mentioned on your e-reservation receipt. Please note that your requests are subject to the terms and conditions of the hotel.

A4. The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this does not apply to bookings made for the same day.

A5. Typically, the hotel check-in time is after 2:00 pm (local time). Please check with your specific hotel for its exact check-in time.

A6. Please check the details with your specific hotel for confirmation. It subject to the hotel terms & conditions.

A7. Please check the details with your specific hotel for confirmation. It subject to the hotel terms & conditions.

A8. Please log in to your ahlibank loyalty portal and visit the My Redemption page. You should be able to see the link depicting your hotel booking. Just click on this link and you can view your receipt.       

A9. Your booking cannot be cancelled, and the points redeemed and booking amount are non-refundable.

A10. Please refer to the hotel’s booking policy mentioned on the booking page and in the printed e-reservation slip, while making the reservation. Please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking.

A11. ahlibank points for cancelled bookings are non-refundable. We recommend you check your booking selection prior to any redemption.

A1. ahlibank rewards can also be redeemed for various vouchers for purchasing products through an online shop. These vouchers are available across Dining, Electronics, Health & Fitness, Lifestyle, Apparel, Jewellery, etc. 

A2. All conditions pertaining to the voucher are clearly mentioned on the voucher. The voucher also carries the number of the merchant where any query with regards to the voucher could be addressed. 

A4. As a new ahlibank customer, you become eligible for the Joining Bonus of 1,000 points on your first time registration to ahlibank loyalty platform. It will be credited to your loyalty account.

A1.Please visit the link for more details
https://ahlibank.om/personal-banking/cards/mydebit-cards/

A2.Please visit the link for more details
https://ahlibank.om/personal-banking/cards/mycredit-cards/

A3. You can request for a ahlibank debit or credit card using the following channels:

• You can apply for a card in the nearest branch, to locate a branch please visit https://ahlibank.om/ahliconnect
• You can apply using ahliExpress Multifunctional kiosks machine.

A4. Please use ahlibank’s mobile banking or call ahliconnect on +968 24577177

A5. Please visit https://ahlibank.om/schedule-of-charges for more details.

A6. Please call ahliconnect on +968 24577177 or visit us at your nearest ahlibank Branch.

A.7 For ahlibank credit card please visit the link for more details   https://ahlibank.om/personal-banking/cards/mycredit-cards/ and For ahlibank debit card please visit the link for more details   https://ahlibank.om/personal-banking/cards/mydebit-cards/