E Channels Manager

{{JSONResources.field_JobPost}} : E Channels Manager
{{JSONResources.field_Description}} : Responsible for digital banking to enhance user experience perspectives for ATM functions
{{JSONResources.field_Details}} : Key Objectives
• To implement and manage quality, cost-effective E-Channels solutions for ATM functions in line with the needs of the of the Bank-non banked customers
• Driving ATM functions development to ensure achievement business strategy of utilizing superior technology to enhance service delivery.

Principal Responsibilities
• Manage Echannels ATM application & projects with the coordination of Business and IT Units to facilitate a smooth rollout.
• Assist in providing strategic direction and justification for the development of Channels systems to ensure the development of best-in-class platforms.
• Plan for the increase in capacity requirement by existing and new bank systems and any additional requirements in the overall technology change to avoid any future development impact in ATM/CDM/FFM/MFK/POS.
• Prepare RS/BRD/RFP for any required projects.
• Prepare and execute UAT test cases with lease with PMO and IT Department.
• Work with I.T. team to ensure all systems are up and running and that delivery happens within ‘Turn Around Time’.
• Ensure logs and reports are checked at regular intervals to ensure that there are no failed/missed transactions or breach in security policy and processes and accesses.
• Prepare and publish internal and external MIS on frequencies agreed by line manager and department head.
• Prepare, consolidate and update Channel Operation MIS on daily basis in order to publish MIS to management on periodical basis.
• Ensure processes are in place for quality service delivery and proper security of Channels.
• Ensure to service customers around the clock with their queries on Bank channels.
• Prepare Process and procedure on launch of each product by lease with Quality assurance team.
• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and policy.
• Review the SLA uptime/downtime , find the gaps and recommend the resolution.
• Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the department to guarantee employee safety and delivery of high quality products/services.
• Ensure that departmental regular and ad-hoc reports are prepared in a comprehensive, accurate and timely manner to meet business reporting requirements and standards and provide insight to facilitate sound decision-making.
• Identify opportunities to contribute to organizational and departmental change initiatives, programmers and projects taking into account best practice and standards in the business environment.
• Perform other related duties or assignments as directed.

Person Specifications
• Bachelor Degree.
• 7+ Years of experience.
{{JSONResources.field_Department}} : Retail Banking
{{JSONResources.field_NumberOfOpenings}} : 1
{{JSONResources.field_YearsOfExperience}} : 7
{{JSONResources.field_Nationality}} : Oman
{{JSONResources.field_QualificationRequired}} : Bachelor's degree
{{JSONResources.field_OpeningFrom}} : 9/16/2021
{{JSONResources.field_OpeningTo}} : 9/30/2021
{{JSONResources.field_ExternalLink}} :

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