COVID-19

 


At Ahli Bank, we are guided by the objective of ‘looking after people’ - and as always, our first priority is the safety and security of our customers, employees and the community.

Here's how we're ramping up our COVID-19 response:

We care about your safety, and are actively following the latest guidance from the Ministry of Health, the Supreme Committee to ensure the safest possible environment for all our stakeholders and to combat the spread of the Corona Virus (Covid-19). We are also continuously ensuring that we are operating based on the most up-to-date information; and assure you of our continuous services during this time, as we continue to be guided by the relevant authorities.


How is Ahli Bank managing its preparedness and response to the Covid-19 situation?

In response to the extraordinary challenges of the Covid-19, Ahli Bank's Crisis Management Team (CMT) has been engaged to ensure an effective bank-wide readiness and response to the outbreak. The CMT is continuously receiving updates from authorities and working together internally to regularly communicate updates to our customers and employees.​


How is Ahli Bank's Operational Preparedness Plan implemented?

In keeping with Operational Preparedness - Ahli Bank has a Business Continuity Management Manifesto that's aligned to its operating model and is in concurrence with regulatory requirements. The Manifesto has been tested to ensure adaptability and continuity of business services in the event of a contingency or crisis; while working to protect the well-being of customers and employees.

    • ATM & CDM
    • Mobile Banking app
    • Consumer Internet Banking
    • Corporate Internet Banking
    • Ahli Bank Wallet​


Customer services that can be availed using Mobile Banking App or using Internet Banking:

    • Fund transfer within your own accounts
    • Fund transfer locally to any Ahli Bank account
    • Fund transfer locally to any bank in Oman
    • International fund transfer to any bank globally
    • Ooredoo and Oman mobile top-ups
    • Blocking of debit card
    • Request a cheque book
    • View account, card or loan statement
    • Request for additional savings account
    • Pay your credit card bills
    • View and download statement

In addition to the above, following are the exclusive features and services provided by the Mobile Banking App:
    • Pay electricity and water utilities
    • Pay credit card outstandings
    • Recharge or pay mobile phone bills
    • Explore special offers, deals and discounts

The following is a list of major corporate branch services that can be done on our Corporate Electronic channels safely and securely:-

  • AhliNET
    • Local and international payments
    • Access to balance and statement history anytime
    • Printing of Deposit advices
    • Manage group accounts
    • Viewing banking facilities and Term Deposits
    • Access to daily exchange rates
    • Download statement of account in PDF & excel
    • Multiple payment approval workflow (Maker, Checker, Authorizer)
    • Set up regular payments and Future dated payments 
  • AhliB2B
    • ​​Processing different types of payments instructions through seamless integration with ERP
    • Facilitate automated reconciliation on ERP systems by providing SWIFT/ MT-940 statement
    • Built-in approval, customizable workflow and processing engine
    • Processing bulk Payments in different currencies in one batch
    • Processing of salaries through Wages Protection System (WPS)
    • Payment Advice to vendors ​


In-line with the customer-centric measures Ahli Bank is taking in response to the COVID-19 outbreak, our network of branches* will provide the following services:

    • Purchase of Insurance products
    • Cash withdrawal and deposit beyond ATM/CDM limit
    • Cheque deposit/encashment
    • New account opening
    • New and additional personal loan
    • New credit card request
    • Purchase of Investment products​·       
    •  Card/Cheque book collection

Should you require any services other than those listed above, or have any questions, please contact our call center on 24577177.​
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Banking Services Callcenter